I’ve had my hands in many metaphorical pies over the years, but content has always been a constant.
While working as a Customer Success Agent, I wrote and updated help articles based on the issues and barriers our customers faced. As a Customer Experience Manager, I restructured our entire knowledge base for better usability and created training documents for new customer success agents. And as a Frontend Developer – alongside building and maintaining the UI – I created the in-product copy, as well as every help article and transactional email, for each new feature and product we built.
These days I’m working as a Content Designer where I leverage the skills and tools gained from each role (customer-centric thinking, cross-functional collaboration, and problem-solving, to name a few) to guide users with a sense of ease and security through even the most complex processes.
Please feel free to reach out on my contact page if you’d like to chat more.